Connection problem between Microsoft Exchange online mailbox and MS
Outlook is a very usual issue which come up for an Exchange Admin. With fewer
diagnostic and repair, any error can be troubleshoot which causes to stop connection
to Exchange account in Outlook.
So today I am sharing few easy to follow Exchange & Outlook
troubleshooting tips to repair Exchange server account to MS Outlook. However,
repair of your profile may also fix connection problem usually. Follow the
procedures below:
Repair Outlook 2010 or your Outlook
2013 Profile -
Open your Outlook profile, and click Account Settings under File
tab.
Once Account Settings dialogue box prompts, just select your
current account under Email tab and
click Repair. Simply follow all the
steps in the repair wizard.
Once repair process is finished, close your Outlook and restart
it.
Repair Outlook 2007 Profile –
Open Accounts Settings
from Tools menu.
Select your account on repair tab once dialogue box prompts, and
click Repair. Just go with repair
wizard steps and click finished. Restart Outlook to verify that if it works.
For Microsoft Outlook 2003 –
You can only repair Outlook 2003 profile if your account uses MAPI
for connect to Exchange Server. Outlook doesn’t connect to Exchange online by
MAPI. So you can use scanpst.exe to repair your Outlook 2003 profile or data
files.
Repair Outlook for Mac 2011 Profile –
Outlook for Mac 2011 doesn’t provide profile repair tool. So, to
repair the connection made in Outlook for Mac 2011 you can only remove and
re-add your account. Follow the steps-
First you need to remove your existing account-
·
Open
Outlook for Mac 2011, and click Accounts
from Tools menu.
· Now
select the account from the navigation pane which you want to remove and click
the minus icon (-) from the corner on Accounts
dialogue box.
·
Now
confirm the prompt if you want to delete the account, and click Delete.
Now add an Exchange account-
Open Outlook for Mac 2011, and click Accounts from Tools
menu.
·
If it’s
a very first account which you are creating on Open Outlook for Mac 2011, click
Add an account and choose Exchange account. Or if you
already have an account with different email, click (+) plus icon from the
corner on Accounts dialogue box to
add the account. Now click Exchange.
· Now
type user ID in E mail Address Box
on the ‘Enter your Exchange account information’ page. E.g. Walter@contoso.onmicrosoft.com
· Make
sure that User name and password is
selected in the Method box. Now type
your User ID and password.
·
Also
verify that Configure automatically is
selected, and then click Add account.
Once you clicked Add account, Outlook for Mac 2011 automatically makes online
search to discover your email server settings.
·
Once
it prompts, select the check box Always
use my response for this server and click Allow.
Now you can see newly created account in navigation pane of the Accounts dialogue box.
So these are all possible troubleshooting steps which you can use
to fix Exchange connection problem with Outlook; whether you’re using Outlook
2013/2010/2007/2003 or Outlook for Mac 2011.